- The adjuster is not your friend. Seriously, they're not.
The more significant the damages are in your car accident case the more likely it is that the adjuster contacting you will act like your friend-- at least at first. If the adjuster believes the value of your injury claim is below $5,000.00, they are more likely to be rude and abrupt. (Many of my clients relay in our initial consultation that the adjuster handling their claim actually hung up on them more than once.) If an insurance company perceives that they have a significant loss exposure, the adjuster is most likely going to establish rapport with you and will seem helpful and fair at least until they start talking about money.